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Terms & Conditions

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Coverage

Purchases can only be made in New Zealand.

Privacy

We do not store credit card details nor do we share financial details with any 3rd parties. For more information, click on our privacy policy.

Taxes

All prices include GST and this is detailed on your customer invoice.

Delivery

For purchases that require delivery (eg. Product), we actually provide free shipping delivery all over New Zealand.

We aim to dispatch orders on the same working day when orders are received before 2 pm. Orders received after 2 pm will be dispatched the next working day.

For all nationwide deliveries, you can expect these to take approximately 1-3 working days to arrive

Currently, there may be delivery delays due to increased demand at Covid-19 level 3.

For online product purchases, you will receive an email with courier tracking details.

Damaged or defective merchandise and incorrect orders

If your purchase arrives damaged or defective, or if we have sent you the wrong product, please email southcity@flawlessbeauty.co.nz within 10 days of purchase.

We will happily replace or exchange the items to the value of your order. Please do not post your return back to us using a general post as you will not be insured for its loss if it is damaged or goes missing.

Payment

We accept all major credit cards.

Refunds

For vouchers purchased online: If for some reason you no longer require your voucher, a full refund of your purchase will be given within 48 hours after your purchase. Email southcity@flawlessbeauty.co.nz and attach a copy of your voucher to your email. This must occur before the redemption of the voucher. Refunds will be processed by our team on your method of payment. Allow three to five working days for the transaction to process.

For product purchased online: We hope you are 100% satisfied with your purchases from Flawless Face & Beauty. We will exchange or refund goods that are in a resalable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products that have been used unless they are faulty or have caused a reaction on the skin. If you would like to exchange your order please follow the instructions below:

Email on southcity@flawlessbeauty.co.nz and tell us the nature of your return and attach any relevant photos.

Return the products to their original packaging and return within 10 days to:

Flawless Face & Beauty
Shop No. 10 South City Shopping Centre,
555 Colombo Street,
Christchurch City Central 8011,
New Zealand

We recommend that you return your package using a signature-required courier. If you use general post your package will not be insured and FAB Group cannot accept liability if it is damaged or goes missing.

We can only refund postage costs where the return is a result of our error.
Please ensure to include your name and Flawless Face & Beauty order number with the returning product.

It takes a maximum of 15 working days to process the return.